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 Union County 9-1-1 Communications Center - Communications Officer Recruitment
Overview Role overview Pay & benefits Requirements Training Hiring process Contact
Submit Interest Form
COMMUNICATIONS OFFICER

The Union County Sheriff’s Office 9-1-1 Communications Center is hiring Communications Officers. We are looking for professionals who communicate clearly, remain composed under pressure, and take pride in helping others.

This role is often the first point of contact in an emergency. The decisions you make and the information you gather help guide police, fire, and EMS responses in real time.


You do not need dispatch experience. If you bring the work ethic, judgment, and communication skills, we will provide the training and support.
WHY THIS WORK MATTERS
  • Dispatchers are the first, first responders. Often, the first help is a calm voice and the right questions.
  • You help stabilize emergencies by gathering accurate information and moving resources efficiently.
  • You support responders by keeping the right people informed at the right time.
  • You will leave work knowing your actions made a measurable difference.

Professional, steady, and service-focused. That is what success looks like here.
ROLE OVERVIEW

A Communications Officer supports public safety operations by:

  • Answering emergency and non-emergency calls
  • Gathering critical information quickly and accurately
  • Dispatching police, fire, and EMS
  • Providing clear updates and coordination support to field responders
  • Documenting events professionally and thoroughly

The environment is fast-paced and team-driven:

  • Multiple tasks happening at once, managed calmly and accurately
  • High expectations for professionalism, clarity, and attention to detail
  • Strong peer support and structured supervision

You are not “just answering phones.” You are helping run the incident.
PAY & BENEFITS

Starting salary: ($31.23 - $35.37) + (based on Collective Bargaining Agreement)

  • Ohio Public Employee Retirement System (OPERS)
  • Paid time off
  • Sick leave incentives
  • Longevity pay
  • Education incentives
  • Flexible schedule availability for various shifts

Note: Pay and benefits are based on the Collective Bargaining Agreement.
MINIMUM REQUIREMENTS
  • U.S. citizen
  • 18 years of age or older
  • High school diploma or equivalent
  • Valid Ohio driver’s license
  • Strong ability to multi-task
  • Flexible schedule availability for various shifts

Key strengths: clear communication, sound judgment, composure, and reliability.
TRAINING & SUPPORT

We provide structured training and continued development. Our goal is to help employees build confidence, judgment, and consistency.

  • Step-by-step training for call-taking and dispatching
  • Mentorship and coaching focused on performance and growth
  • Ongoing skills development and refresher training
  • Budgeted professional development through industry-standard training and conferences

Employee-first leadership: high standards with real support, coaching, and accountability.
SCHEDULING & PROFESSIONAL EXPECTATIONS

This is a public safety environment with 24/7/365 coverage. Schedules may include nights, weekends, holidays, and overtime as needed.

  • Professional, calm communication is required at all times
  • Attention to detail and accurate documentation are essential
  • Consistency and reliability matter, especially during high call volume
  • Teamwork is a core expectation
  • Typical Shifts:
    • 0600-1400
    • 1400-2200
    • 2200-0600

Meaningful work: you will leave knowing your actions helped people when it mattered most.
HIRING PROCESS

Steps may vary by posting, but the process generally includes:

  • Submit application
  • Initial screening and scheduling
  • Interview(s)
  • Background process consistent with public safety hiring
  • Pre-employment physical and drug screening

Questions before you apply? We encourage you to reach out.
Submit Interest Form
CONTACT

For more information please contact:


Already applied? Email HR above if you need to update your information or ask about next steps.
Union County 9-1-1 Communications Center