General Information
Phone Numbers
937-644-1010
Emergencies: Dial 911
Location
940 London Avenue, Suite 1800
Marysville,
OH
43440

Hours
Monday - Friday
9:00 AM - 4:00 PM
Closed
President's Day - February 19, 2024
Memorial Day - May 27, 2024
Juneteenth - June 19, 2024
Independence Day - July 4, 2024
Labor Day - September 2, 2024
Columbus Day - October 14, 2024
Veteran's Day - November 11, 2024
Thanksgiving - November 28, 2024
Day After - November 29, 2024
Christmas - December 25, 2024
Day After - December 26, 2024
New Year's - January 1, 2025

UCATS

940 London Ave, Suite 1800, Marysville, OH 43040

8:00AM - 4:30PM || Monday - Friday

UCATS Scheduling: 937-642-5100

Toll Free: 877-488-2287 or Ohio Relay:  800-750-0750


"Through Compassion and Dedication, We Support and Strengthen Individuals and Families in Union County by Providing Transportation to Union County Residents."


ELIGIBILITY:

The Union County Agency Transportation Service (UCATS) is a county agency dedicated to transporting county residents to medical and personal related appointments. UCATS is partially funded by federal grants for transporting elderly and individuals with disabilities. Eligibility for transportation service is determined by a referring agency, with which UCATS has a contract or Memorandum of Understanding. Referring agencies include Union County Department of Job and Family Services and Senior Services.


SCHEDULING:

Approval of each trip request is based on availability. At least 24-hour notice for in-county transportation, and three working days (72 hours) notice for out-of-county transportation is requested. All special needs or requests should be discussed at the time the trip is scheduled (i.e. wheelchair accessible vehicle, service animal, attendants, oxygen, etc.).

We have a staff of friendly, courteous people who are ready and willing to assist you with your transportation needs.  We also have ten vehicles that are handicap accessible.


NEWSLETTER(S):

*UCATS Newsletter (March)*


FORMS:

New Rider Information and Application Form

Formulario de Inscripcion para Nuevo Pasajero

New Rider Digital Form

Record of Disability Printable Form

UCBDD Disability Referral Form 

UCBDD Disability Referral Form- Electronic 

Transportation Request Form

Customer Service Survey


UCATS SCHEDULE:

UCATS Holiday & Training Schedule - 2024 [Closed]


COMPLAINT PROCEDURE:

ADA Complaint Form      

UCATS ADA Complaint Process

Title VI Notice

Title VI Complaint Form