Our Mission
Through compassion and dedication, we support and strengthen individuals and families in Union County.


General Information
Phone Numbers
937-644-1010
Emergencies: Dial 911
Location
940 London Avenue
Suite 1800
Marysville,
OH
43440

Hours
Monday - Friday
9:00 AM - 4:00 PM
Closed
President's Day - February 19, 2024
Memorial Day - May 27, 2024
Juneteenth - June 19, 2024
Independence Day - July 4, 2024
Labor Day - September 2, 2024
Columbus Day - October 14, 2024
Veteran's Day - November 11, 2024
Thanksgiving - November 28, 2024
Day After - November 29, 2024
Christmas - December 25, 2024
Day After - December 26, 2024
New Year's - January 1, 2025

UCATS

Contact

Dispatch Line: 937.642.5100

Toll Free 877.488.2287 or Ohio Relay 800.750.0750

Hours

Monday - Friday 

8:00 AM - 4:30 PM

Location

940 London Avenue, Suite 1800

Marysville, Ohio 43040

Eligibility

The Union County Agency Transportation Service (UCATS) is a county agency dedicated to transporting Union County residents based on the following eligibility:

  1. All Union County residents, age 60 and over, living independently in the community are eligible to ride UCATS
    1. These trips are funded by the Union County Senior Services Sales Tax Levy and by the Central Ohio Area Agency on Aging (COAAA)
  2. Union County Medicaid recipients are eligible for medical trips per approval of Union County Job and Family Services
  3. UCATS is partially funded by federal grants for transporting seniors (age 60+) and individuals with disabilities
    1. Eligibility of individuals with disabilities for transportation is determined by UCATS, with the appropriate supporting documents (e.g., a completed "Record of Disability" form)
  4. Other county partners may refer Union County residents for trips based on contracts or memorandums of understanding with UCATS

Scheduling

Approval of each trip request is based on availability.  At least 24-hours notice for in-county transportation, and three working days (72-hours) for out-of-county transportation is requested.

All special needs or requests should be discussed at the time the trip is scheduled (i.e. wheelchair accessible vehicle, service animal, attendants, oxygen, etc.)

We have a friendly and courteous staff that are ready and willing to assist you with your transportation needs.  We have ten vehicles in our fleet that are handicap accessible.


UCATS 2024 Holiday and Training Closure Schedule

Newsletters

June 2024

Forms

New Rider Information and Application Form

Formulario de Inscripcion para Nuevo Pasajero

New Rider Digital Form

Record of Disability Printable Form

UCBDD Disability Referral Form

UCBDD Disability Referral Form - Electronic

Transportation Request Form

UCATS Customer Service Survey [Digital]

UCATS Shopping Survey [Digital]

ADA Complaint Form

UCATS ADA Complaint Process

Title VI Notice

Title VI Complaint Form