General Information
Phone Numbers
Emergencies: Dial 911
940 London Avenue, Suite 1800

Monday - Friday
9:00 AM - 4:00 PM
President's Day - February 19, 2024
Memorial Day - May 27, 2024
Juneteenth - June 19, 2024
Independence Day - July 4, 2024
Labor Day - September 2, 2024
Columbus Day - October 14, 2024
Veteran's Day - November 11, 2024
Thanksgiving - November 28, 2024
Day After - November 29, 2024
Christmas - December 25, 2024
Day After - December 26, 2024
New Year's - January 1, 2025

Fraud and Benefit Recovery

COVID-19 Event Update:   Effective Monday, November 30, 2020, Human Services’ lobby along with the OhioMeansJobs Union County lobby are open to the public BY APPOINTMENT ONLY.  Clients may call 937-644-1010 to schedule an appointment if requesting a face-to-face meeting. We are still encouraging clients to access our services from home. Instructions are available by clicking this link.

Please note: Social distancing and face coverings are required if you choose to enter our lobby.

The Benefit Referral and Recovery Department takes any referrals pertaining to questionable and/or fraudulent activity regarding public assistance cases, including: cash assistance, food assistance, Medicaid and childcare assistance.

  • Each referral is investigated thoroughly.
  • There are 2 categories for benefit recovery. They are fraudulent activity, which is intentional and an overpayment, which has been determined by the agency not to be intentional.
  • After the investigation is completed the Fraud and Benefit Recovery Department will determine whether there was fraudulent activity or simply just an overpayment.
  • There are 3 different determinations the Fraud and Benefit Recovery Department can make regarding a referral. They are: Intentional Program Violation (IPV), Inadvertent Household Error (IHE), and Agency Error (AE).
  • If the case is determined to be an Intentional Program violation the case may be referred to the Prosecutor’s Office for prosecution.

You make a referral directly to our agency at 937-644-1010 or at