General Information
Phone Numbers
Emergencies: Dial 911
940 London Avenue, Suite 1800

Monday - Friday
9:00 AM - 4:00 PM
President's Day - February 19, 2024
Memorial Day - May 27, 2024
Juneteenth - June 19, 2024
Independence Day - July 4, 2024
Labor Day - September 2, 2024
Columbus Day - October 14, 2024
Veteran's Day - November 11, 2024
Thanksgiving - November 28, 2024
Day After - November 29, 2024
Christmas - December 25, 2024
Day After - December 26, 2024
New Year's - January 1, 2025

OPERS / Medicare


Q. Will OPERS retirees have the opportunity to meet with One Exchange representatives in person?

A. No, all conversations with One Exchange are only by phone.

Q. Do retirees have to use One Exchange?

A. Yes, when they enroll in plans (Med Sup, Part D or Medicare Advantage). If they decline, they will not have access to the reimbursement account. OSHIIP volunteers will help explain Medigap, Part D and Advantage to OPERS retirees but should NOT enroll any OPERS retirees. Enrollment via any source other than One Exchange negates the Health Reimbursement.

Q. Will every plan be available?

A. No, not every Medigap, Part D and Medicare Advantage plan will be offered by One Exchange. OPERS retirees can only pick from the plans contracted by One Exchange.

Q. What if retirees did not pay into Medicare Part A?

A. Employees who did not pay into Medicare Part A will pay the Part A premium ($407 a month for most) which is reimbursed 100% for retiree and 50% for spouse.

Q. Will One Exchange call on the day of the scheduled personal enrollment appointment?

A .No, it is the OPERS retiree's responsibility to call One Exchange the day of their appointment.

*Additional questions should be directed to the OPERS hotline 1-800-222-7377



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